By Modupe Gbadeyanka
A state-of-the-art Experience Centre has been launched by Jumia Nigeria to make shopping experience hassle free.
Jumia explained that it established the new centre having in mind that shopping can be a chore, but becomes easy when there is a personal shopper to assist navigate the puzzle of purchasing and returning products.
Located centrally at 11B, Commercial Avenue, Yaba, Lagos, the Jumia’s Experience Centre is expected to serve as an additional touchpoint for customers to interact with the Jumia’s Ecosystem- Jumia Mall, Jumia Food, Jumia Travel and Jumia One.
They will have access to the store to place orders, pay bills, make hotel reservations, book flights and plan tours with the help of a personal shopper.
On average, customers are anticipated to spend 4 minutes from the moment they walk in up until the time they successfully place an order.
Do you have a concern about placing an order, want to return an unwanted item you recently purchased or do you not know how to pay online? Then speak with a personal shopper who will be on hand to answer any questions you have, the firm assured.
Jumia’s long-standing partnership with MTN means that MTN customers can buy and have their SIM cards registered or replaced and make other enquiries at Jumia’s Experience Centre.
The Jumia Experience Centre is open to customers from Monday to Friday from 8AM – 8PM and 9AM to 5PM on Weekends and Public holidays.
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